Privacy Policy
Your privacy is paramount to us. Please read this policy carefully to understand how we safeguard your data.
Eren Chronicles P.C. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or execute other transactions using our custom storefront, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified data that cannot be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from them):
Contact Details: Your name, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, and financial account numbers, payment card details, transaction specifics, form of payment, payment confirmation, and related details.
Account Information: Your username, password, security questions, preferences, and settings.
Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
Communications: Any information you include when communicating with us, such as customer support inquiries.
Device Information: Details about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information: Data regarding your interactions with the Services, including how and when you navigate or interact with our website.
Personal Information Sources
We gather this information from the following sources:
Directly From You: When you create an account, visit or use our Services, communicate with us, or otherwise provide your details.
Automatically Through the Services: From your device when you interact with our website, products, or services, primarily collected via cookies, server logs, and similar tracking technologies built into our custom platform.
From Our Service Providers: When we engage third-party vendors to enable certain technologies (such as specialized payment gateways or analytics tools) and process your information on our behalf.
From Partners and Third Parties: As permitted by applicable privacy laws.
How We Use Your Personal Information
Depending on your interactions and the Services you use, your personal information may be used for the following purposes:
Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, manage your account, arrange shipping, facilitate returns/exchanges, enable reviews, and curate personalized product recommendations.
Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you online advertisements based on your browsing history, cart additions, and past purchases.
Security and Fraud Prevention: To authenticate your account, ensure secure payment environments, detect and investigate fraudulent, illegal, or malicious activity, protect public safety, and secure our custom systems. Note: You are responsible for keeping your account credentials safe. We highly recommend that you do not share your username or password with anyone.
Communicating with You: To provide responsive customer support and effectively maintain our business relationship.
Legal Reasons: To comply with applicable laws, respond to valid legal processes (including law enforcement requests), participate in civil discovery or litigation, and enforce our terms or policies.
How We Disclose Personal Information
In specific circumstances, we may disclose your personal information to third parties for legitimate operational purposes, subject to this Privacy Policy:
With Core Vendors & Service Providers: Third parties performing critical services on behalf of our custom storefront (e.g., website hosting, IT management, independent payment processors, data analytics, customer support software, cloud storage, fulfillment, and shipping).
With Business and Marketing Partners: To advertise to you. We may use third-party services to support personalized advertising based on your online activity.
With Your Consent or At Your Direction: For example, when you use social media widgets, login integrations, or request specific shipping configurations.
Corporate Dynamics: With our affiliates/corporate group, or in connection with business transactions like a merger or bankruptcy, or to defend our legal rights and the safety of our users.
Third Party Websites and Links
Our website may contain links to platforms operated by third parties. We do not control and are not responsible for the privacy practices, security, or reliability of non-affiliated sites. Information shared in public or semi-public spaces (like social media integrations) may be viewable by other users without restriction. Inclusion of a link does not imply endorsement.
Children's Data
Our Services are not designed for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If a child under your guardianship has provided us with their details, please contact us below to request deletion. We do not knowingly "sell" or "share" personal information of individuals under 16 years of age.
Security and Retention
No security measures are completely impenetrable; we cannot guarantee "perfect security," and data sent in transit may not be secure. Avoid using unsecure channels to transmit sensitive or confidential information.
We retain your personal information based on operational needs, such as managing your account, providing Services, fulfilling legal obligations, resolving disputes, or enforcing our agreements.
Your Rights and Choices
Depending on where you live, you hold specific rights regarding your personal data. While these rights are subject to certain legal exceptions, we are committed to helping you manage your privacy preferences:
Right to Access / Know: You have the right to request a copy of the personal information we hold about you.
Right to Delete / Erasure: You may request that we permanently delete your personal information from our systems.
Right to Correct / Rectification: You have the right to request that we fix any inaccurate or incomplete personal data we maintain.
Right of Portability: You may request to receive a copy of your personal data in a structured, machine-readable format, or request that we transfer it to a third party.
Managing Communication Preferences: You can opt out of promotional emails at any time by using the "unsubscribe" link included in our messages. Please note that we will still send essential, non-promotional emails regarding active orders or your account status.
For Residents of Greece and the European Economic Area (EEA) under GDPR
In accordance with the General Data Protection Regulation (GDPR), if you are accessing our Services from the EEA, we process your personal data based on valid legal grounds (such as the performance of a contract or your explicit consent). In addition to the rights above, you also possess the following protections:
Right to Object or Restrict Processing: You have the right to object to our processing of your data, or ask us to restrict/suspend how we utilize your personal information for specific purposes.
Withdrawal of Consent: Where our processing is based strictly on your consent (such as non-essential tracking cookies or marketing sign-ups), you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing conducted prior to your withdrawal.
Global Privacy Signals & Targeted Advertising
Global Privacy Control (GPC): If your browser transmits a GPC or automated opt-out signal, our custom storefront recognizes this as a valid directive to limit non-essential tracking and targeted advertising for that specific browser session. Other standard "Do Not Track" signals are not recognized unless mandated by local legislation.
Cookie Preferences: You can update or modify your specific tracking preferences at any time through our custom storefront’s cookie consent settings.
To exercise any of these rights, please contact us directly using the details provided in the "Contact Us" section below. We will verify your identity in accordance with applicable law before processing your request. We will never discriminate against you for exercising your privacy choices.
Complaints
If you have concerns about our privacy practices, please contact us below. You may also appeal our decisions through our support channels or lodge a complaint with your local data protection authority (such as the EEA supervisory authorities).
International Transfers
We may transfer, store, and process your personal information outside of your home country. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (or UK equivalents), unless the destination country is officially designated as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory shifts. The revised version will be published here with an updated "Last Updated" date.
Contact Us
For the purpose of applicable data protection laws, we are the data controller of your personal information. If you have questions, or wish to exercise your rights, please reach out to us:
Email: info@erenchronicles.com
Physical Address: Ioannou Theologou 100, Athens, Greece, Zografou 15773
