Refund Policy
Please review these terms carefully before you purchase something from our shop. If there are any issues with your order, feel free to reach out to us, and we will do our best to remedy them!
Damaged Goods & Replacements
We, at The Eren Chronicles, take great care to ensure your items reach you in pristine condition. In the unfortunate event that any of your physical items arrive damaged, we will gladly replace them (subject to stock availability), issue a full refund, or issue store credit, according to your preference.
To process your request, we would require photographic evidence of the damage. Additionally, to qualify for a replacement or refund, we may request that you ship the damaged item back to us at our expense.
Returns on Physical Products
If you change your mind, you may return any unopened, pristine item within 60 days of purchase. The cost of return shipping is your responsibility. Once we receive the item undamaged, you will be granted a full refund, which includes your original order’s shipping fees.
Please note that we cannot offer refunds for items showing any signs of wear and tear (such as scratches, dents, etc.).
Digital Goods & Bundles
All digital downloads are final sale. Because PDFs and digital items bundled with physical products are considered an inseparable part of your purchase, they are non-refundable. If you have purchased a physical + digital bundle, the standalone value of the digital component will be deducted from any refund you are eligible to receive.
Refund Methods
Eligible refunds can only be processed via store credit or the original credit card used for the purchase.
Contact Us
Before sending any items back, please contact our support team first at info@erenchronicles.com to make sure you have the correct address.
